I opened up port 500 on my firewall (port 4500 was already open) and now I can connect using the ProtonVPN app. outbound traffic), you must open the outbound ports below for Proton App which uses IKEv2: Due to the setup with PFsense and using strict firewall configurations egress traffic is filtered (i.e. Just wanted to post this because it was not found in any documentation anywhere on the site. However, there was an extremely useful comment from one of the users at the bottom of the article: Well, I setup the IKEv2 connection in my network settings and it also failed. Apparently, the ProtonVPN app uses a similar connection. One of the things ProtonVPN support had me try was creating a manual IKEv2 VPN connection. I have been using Tunnelblick with no issues. 11:00:11 +0000 : AlamofireWrapper.swift : fetchNewAccessToken() : 48 : 21 - Refresh access token frailed with error: Error Domain=ch.protonvpn.error Code=5010 'Internal API error' UserInfo= I tried uninstalling, downloading a fresh copy, and installing again.

Today, I upgraded to 1.0 and tried again. I originally tried this some weeks ago, when it was still a beta version (v0.2.3, I think). No matter what server I try to connect to, I get the 'Connecting failed' message. What am I missing? I don't know what to do, now.I have never been able to get the Mac client to work. I believe there was a small system update, but I do now know which it was. The signal strength is strong and I have a fast connection.

The channel selection is set to AUTO on 2.4 GHz. Please make sure you are connected and retry. I tried to connect to the hotspot a few times, but it failed to connect and provided a different error message: There is no guest devices and no devices are blocked. But, the name of the WiFi device was shown as unknown, so I entered the correct name.Īfter restoring the backup configuration, the device name shows the name of the laptop. Password Settings on the hotspot Web configuration page, reported a different Password than is reported by the hotspot device, itself.Īs I was looking around, the hotspot's reported Password then showed the correct password and MAC address. The hotspot software is up to date and I restored the settings configuration backup file.īetween rebooting both the laptop and hotspot, I managed to connect to a public wifi once or twice. Code: Select all Unable to connect to Proton VPN: Proton VPN connection failed due to unknown reason.

Protonvpn connection failed mac